Feedback

At Community Ventures, we want to make sure that you are satisfied with the services we deliver. For us to continue to develop and grow, we need you to tell us what we are doing well, what we could do better, and what we could improve on. We take all compliments, comments, and complaints seriously and use this feedback to put things right. 

You can give us feedback by:         

• Talking to any of our staff or volunteers, who you have contact with    

• Filling in a feedback form available here and from reception

• Writing to or emailing the Chair of Trustees

How do we deal with your feedback?

Compliment

When we receive a compliment, we will thank you, and will pass your compliment to all people concerned and ask if you would like us to write a case study.

Comment

When we receive a comment, we will write to thank you and let you know if we can put your suggestion into practice or let you know why we can’t.

Complaint

When we receive a complaint, in most cases, a response can be given immediately. If the matter needs to be discussed/investigated with another colleague, we will complete a Complaint Response Form. The form will then be passed to management, updated on the complaints log, and a response to the concern within will be sent within seven working days.

Further information can be found in our Compliments, comments and Complaints Policy (last updated September 2022).